Refund policy

Last updated 28 September 2026.

Within 14 days, for any reason

If you ask within 14 days of buying a pass, we refund it in full, whether or not you have used it.

If Happy Tally fails during your event

If an outage on our side stops your event from being scored, tell us within 14 days of the event and we'll refund the pass in full, even after the first 14 days.

How to ask

Reply to your receipt from Paddle, or write to us through the form on our home page with the email you bought with. Paddle, our merchant of record, sends the money back to the card or account you paid with, usually within 5 to 10 business days. Payments in pesos are processed by PayMongo, which sends the money back to the GCash, Maya, QR Ph or card account you paid from.

After a refund

A refunded pass ends straight away. Events you made with it stay, with their scores and results, and move to the Free plan.